Privacy Policy

Last updated: May 1, 2025

1. Introduction

Vichara LLC ("Vichara," "we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, store, disclose, and safeguard your personal data when you visit our website at vicharay.com (the "Site") or engage our services.

Please read this policy carefully. If you disagree with the terms of this Privacy Policy, please discontinue use of the Site. By accessing or using our Site, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect information in the following ways:

Information You Provide Directly:

• Name, email address, phone number, and company name when you fill out our contact form or subscribe to our services
• Billing information (processed securely through third-party payment processors — we do not store full card details)
• Communications you send to us via email or our contact form
• Information provided during onboarding, discovery sessions, or account setup

Information Collected Automatically:

• IP address, browser type, operating system, and referring URL
• Pages visited, time spent on pages, and click behavior via analytics tools
• Cookie identifiers and similar tracking technologies (see Section 4)
• Device information including hardware model and mobile network information

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and improve our consulting services
• To respond to inquiries, fulfill requests, and communicate with you about projects
• To send transactional emails, invoices, and service-related notifications
• To send marketing communications where you have given consent (you may opt out at any time)
• To analyze usage patterns and improve the performance and content of our Site
• To comply with applicable legal obligations and resolve disputes
• To protect the security and integrity of our Site and services

4. Cookies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small data files placed on your device. We use:

• Essential cookies: Required for the Site to function properly (session management, security)
• Analytics cookies: To understand how visitors interact with the Site (e.g., Google Analytics)
• Marketing cookies: To serve relevant advertisements and measure campaign effectiveness

You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of the Site. See our Cookie Policy for full details.

5. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our Site and delivering services, including:

• Payment processors (Stripe) for billing and transaction handling
• Analytics providers (Google Analytics) for Site performance measurement
• Email service providers for transactional and marketing communications
• Cloud hosting and infrastructure providers
• Customer relationship management (CRM) tools

These providers are contractually obligated to protect your data and may not use it for any purpose other than providing services to us. We do not sell your personal information to third parties.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal obligations
• Portability: Request transfer of your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications at any time
• Restriction: Request that we restrict processing of your data in certain circumstances

To exercise any of these rights, please contact us at contact@vicharay.com. We will respond within 30 days.

7. Data Security

We implement industry-standard technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal data for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Client engagement data is typically retained for seven (7) years following the conclusion of an engagement for legal and accounting purposes.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: contact@vicharay.com
• Phone: +1 669-896-6786
• Address: Vichara LLC, 4601 E Douglas Ave STE 150, Wichita, KS 67218, United States